Officials of the Consumer Protection Council (CPC) yesterday stormed the head office of pay-TV service provider, MultiChoice Nigeria, in Lagos, carting away some items.
The CPC officials were said to have gone away with laptop computers and some documents during the operations.
The raid may not be unconnected with the hitch in CPC’s ongoing investigation of MultiChoice’s consumer satisfaction initiatives.
The hitch, sources said, developed during a meeting between the company and CPC officials at the commission’s head office in Abuja on Tuesday.
The breakdown was said to have been occasioned by CPC’s demand that MultiChoice hand over its subscribers’ personal information and exclusive contract in Nigeria.
The MultiChoice team, led by Managing Director John Ugbe, was said to have told CPC that the company owes its subscribers a duty to protect their personal information.
The company, sources said, explained that releasing such sensitive information, would amount to a breach of trust.
Also yesterday, CPC, in a statement, explained that the raid satisfied its enabling law.
It said the enforcement, led by its Director of Legal Services, Mr. Emmanuel Ataguba, was carried out to ensure that ongoing investigations into complaints of alleged subscribers’ rights abuse is cncluded.
“The CPC commenced investigative sittings into the operations of Multichoice Nigeria, the franchise owners of DStv on Friday, July 31, 2015. This followed a barrage of consumer complaints alleging wide-range abuse of subscribers’ rights. These include poor quality of service such as incessant disruption of service without compensation, wrongful disconnection of service during subsisting subscriptions, decoder swap irregularities and poor redress mechanism and customer service.
“The inaugural sitting provided a four-man DStv team the opportunity to respond to questions from the CPC investigating panel, and was adjourned for the DStv team to provide more documents. Since then, subsequent sittings of the CPC investigating panel have suffered abrupt adjournments and disruptions at the instance of Multichoice Nigeria,” CPC explained.