The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.
Job Title: IELTS Administrator
Administration, Secretarial, Education, Teaching
Post is pay band 7/Indefinite Term Contract, Open to internal and external applicants, Post is in Lagos/Post Holder must have the right to work and live in Nigeria..
The Exams business in Nigeria has grown significantly in recent years. We doubled our volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations, this financial year the target is 100,000 exams, and by 2016 we expect to double on 2013 figures to 120,000 exams.
We are looking for an enthusiastic professional to ensure the highest compliance with regulations in the delivery of IELTS in Nigeria. Meet challenging business targets and ensure quality British Council Customer Experience is delivered consistently at test sessions across Nigeria. Regularly evaluate the quality of service provided through customer feedback, self- and external audits and make improvements accordingly. Lead the IELTS delivery team, demonstrating the values, behaviours and knowledge required by examination delivery professionals. See the role profile for more information
Two years’ experience at middle management level of line managing a geographically dispersed team.
Two years’ experience of leading a customer service-orientated team to meet challenging targets.
Two years’ experience of monitoring service to quality standards; devising and implementing improvements to these.
Experience of regular event management for audiences of over 200 people.