At Dow, we work together to provide solutions that make a difference. Connecting closely with our customers in more than 160 countries, we offer more than 5,000 products to create competitive advantage while positively impacting the world we live in. We combine world-class expertise, future-focused technologies, and sustainability to solve global challenges in the areas of energy, consumerism, health and nutrition, infrastructure and transportation.
Job Title: Account Manager
Customer Care, Sales, Marketing
Essential Duties And Responsibilities
Developing Account Plans for Strategic Accounts;
Achieve a high level of penetration across multiple functions Procurement, Technology, Commercial, Management within customer base
Maintain strong relationships at all levels of customer organization
Develop relationships across the Value Chain Customer of Customer as needed to support Sales goals with direct accounts
Develop strong multi-functional account teams Technical Service, R&D, Marketing, Supply Chain and Customer Service to effectively interface with customers.
Effectively negotiation of price, quantities, payment terms as to achieve the business plans.
Manage customer pricing strategically in line with business goals.
Deliver a high level of service to customers
Effectively resolve quality or service issues that arise.
Work with customers to define un-met needs.
Develop Selling Projects around commercial and developmental opportunities.
Drive implementation of Innovation programs with Strategic Accounts.
Enter and track opportunities using the PlanIt+ tool.
Successfully convert opportunities to sales growth ($).
Maintain a high degree of knowledge on Dow Formulated Systems technology.
In-depth understanding for polyurethane markets.
Be a resource to the business on Competitive Intelligence.
Be knowledgeable on market trends. Provide Voice of Customer input on key Innovation programs.
Work closely with sales related functions to build good teamwork, foster customer satisfaction and deliver business results.
Develop forecasts on anticipated customer product consumption.
Develop a growth strategy for implementation within assigned region.
Develop a sales plan for assigned territory.
Provide needed data to Sales & Operations Planning S&OP teams to efficiently manage the business.
Responsible for continuous improvement in the area of overall productivity and efficiency.
Effective management of sales terms and credit with assigned customers.
Identify market and technology needs
Develop new products and fine tune existing ones as to meet customer needs
Product pipe line and Inventory management
Lead the introduction of new raw material and Finished products to the local plant and warehouses
Lead the sampling process from start to end
Apply pricing strategies for various value centers as to maximize Dow profitability
Responsible for the phasing out of existing products
Manage the launching of new products to the market
Accomplish all assigned duties safely and in accordance with all Product Stewardship guidelines.
Participate in regional sales meetings and programs.
Participate in all key performance management activities - goal setting, Employee Development Plans, performance reviews, etc.
At Dow, we are harnessing the power of science and technology to improve the lives of people around the world. We are accomplishing this by empowering our people - the Human Element - to lead change.
Competitive salaries and comprehensive benefits
An annual variable pay program that rewards team and individual performance and shares company, business or functional success
Employee stock ownership - and the commitment to long-term success that it brings
On-going learning opportunities in a rewarding work environment
Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
The chance to work on global teams with colleagues around the world and in different locations
Education And Experience
Bachelors degree required
Chemical Engineering Or Mechanical Engineering degree is preferred
technical sales or sales related experience is preferable
Maintain high degree of professionalism and business acumen
Polyurethane experience is preferred
Track record of developing and converting sales growth opportunities is preferred
Demonstrated success in introduction of Innovation programs is preferred
Excellent verbal and written communication skills are required for English and French
Travel in the territory, up to 50% of the time, required.