Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Human Resources Generalist and Head Customer Service for our client who is an E-Commerce Company
Job Title: HR Generalist
Human Resources, HR
Responsible for directing the overall provision of people management services. Also responsible for driving the effective implementation of Human Resources processes, policies and procedures. To contribute at both a strategic and operational level in order to identify HR priorities and recommend appropriate people management solutions which support business aims.
Responsible for manpower planning and identifying the hiring needs yearly
Responsible for designing recruitment and selection policies and manuals as well as training managers on these.
Obtain hiring needs from line managers and is involved in the selection and decision making process.
Prepare offer letters, carry out reference checks, manage confirmation of new hires.
Monitor and review the company’s salary and benefits structure to ensure a balance between control of costs and attracting, retaining staff.
Gather and analyze market data to measure the competitiveness of the Board’s compensation and benefits package, and make recommendations as appropriate.
Advise management on PAYE, pension, welfare and insurance schemes.
Maintain current records of all staff details with respect to personal information, salary and benefits such as welfare, Group Life Insurance, Pension, medicals etc.
Coordinate disciplinary and grievance procedures, working with the Legal department where necessary
Conduct exit interviews when necessary.
Formulate and implement sound, current and innovative HR policies in line with labour laws and business objectives. Ensure they are communicated to employees and implemented company wide.
Develop and maintain relationships with external training bodies, examination bodies and recruitment consultants.
Design new staff training programmes and update existing ones.
Ensure an effective performance management is in place which is tied to the business strategy.
Prepare and presents reports to management team
Qualification and Experience
Minimum of five years in Human Resources and two years in a Supervisory capacity
Bachelor’s degree in Industrial Relations and Personal Management, Law or Social Sciences
Masters degree in Human Resources or MBA is an added advantage
Qualified CIPM, CIPD, SHRM or registered member is compulsory
Knowledgeable on HR procedures and policies
Knowledgeable on the application of Nigerian labour laws
Project Management Experience