Jumia is one of the top selling online company in Africa
At Jumia the first thing you notice is the energy. Our teams are outgoing, dynamic and engaging. If you are driven by energy, action and success, our work environment will be a perfect fit.
Job Title: Customer Service Agent
As a Customer Service Agent, you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Assisting selling processes for our customers and generating additional Sales
Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
Performing phone conversations with customers to answer their questions, provide information and advise them.
Handling special requests and complaints of customers.
Collecting and storing useful data within our backend system.
Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements
Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results.
Ability to foster and maintain relationships with individuals.
Excellent negotiation skills and strong communication skills - proven results with key decision makers.
A Bachelor's Degree.