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 Current Vacancies via SENCE Nigeria

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jobman
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PostSubject: Current Vacancies via SENCE Nigeria   2015-01-14, 09:00

Since our inception, SENCE has been totally focused on building a strategic, quality consulting
practice.

We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow.

Our business strategy is 'friendly interaction' and 'convenience' because as challenging as doing business in Nigeria is, it is even more challenging for the small business owner who has difficulty finding the resources they need to succeed. Our role is to make it convenient for them to find solutions to their problems and provide a friendly shoulder to lean on, on their journey to success.

Our main area of expertise is HR consulting and over the years we have built a steady clientele of discerning SMEs. We understand the challenges of running a business in Nigeria and therefore offer solutions that are drawn from our experience and exposure.



Receptionist








Roles and Responsibilities

The following are the roles and responsibilities for this role:
• dealing with bookings by phone, e-mail, letter, fax or face-to-face
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys
• preparing bills and taking payments
• taking and passing on messages to guests
• dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• answering questions about what the hotel offers and the surrounding area
• dealing with complaints or problems.

Skill set
• excellent written and spoken communication skills
• strong customer service skills
• a friendly and professional telephone manner
• the ability to adapt to different guests
• patience and tact
• the ability to stay calm under pressure and look after several things at once
• good problem solving skills
• the ability to use computerized technology
• a methodical approach to your work
• accuracy and attention to detail.

Work experience: 1-2 years





Porter









Roles and Responsibilities

The role and responsibilities of this role are;
A hotel porter is a hospitality professional who ensures that guests of a hotel receive services which make their stays more enjoyable. The focus of the job is on providing customer service and keeping guests as contented as possible so that they will be more likely to return in the future.
• Work outside and inside the hotel. Working from the outside, a porter collects the luggage of guests when they arrive and ensures that it is delivered to their rooms. When the guests are ready to leave, the porter collects the luggage and loads it so that it is ready to go.
• Run errands on behalf of guests, such as picking up theatre tickets, dropping off and collecting dry cleaning, calling cabs, and similar tasks.
• In addition to handling luggage outside, they also show guests to their rooms, demonstrate the features of the room to guests, and act as a point of contact for guests who need assistance.
• Report any problems with the room to maintenance personnel, and may assist guests with changing rooms if their rooms are unusable for some reason, and they also run errands for guests make reservations at local restaurants and entertainment venues for their guests, answer questions, provide recommendations for regional attractions, and assist in emergencies.
• Helps guests evacuate safely, and assists with the implementation of safety plans. Porters can also assist staff members of the hotel with tasks such as moving furniture, organizing rooms, and managing guest needs.
• In a hotel which lacks a doorman, hotel porters hold the door open for guests in addition to managing their luggage.

Skill set

• A porter must be courteous, professional, friendly, and outgoing at all times, and he or she needs to be able to work long shifts.
• A porter may work eight hours without a chance to sit down, and no matter how uncomfortable a porter is, he or she still responds to guests with a smile.
• Porters may also have to perform a wide variety of errands, some of which may seem unreasonable, without complaint.

Work experience: 0-1 year





General Manager









Roles and Responsibilities

The following are the roles and responsibilities for this role:
The GM is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives.
To achieve this, the GM should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
The GM shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. The GM shall ensure the correct production and distribution of information and promotion materials as agreed to.

Food & Beverage:
• The GM will have a good background in Food and Beverage Management, and responsible for co-ordinating all phases of group catering and banquet functions held within or outside the Hotel;
• The GM will coordinate activities of the recreational services and Spa on a daily basis; and assist clients in program planning and selection of packages.
• Manage all F&B day-to-day operations within budgeted guidelines and to the highest standards;
• The GM will work to maintain the services and reputation of the Hotel and act as a management representative to corporate clients.

Guard Productivity And Improve The Company Results:
• Draw up annual and quarterly budgets (revenues, costs, etc.);
• Develop improvement actions, carry out costs saving measures;
• Produce data and proposals for budgets and investments;
• Safeguard quality of operations (internal & external audits);
• Achievement of budgeted food sales, beverage sales, labour costs and profitability;
• Conduct competitive analysis periodically;
• Develop and maintain all department control procedures;
• Preserve excellent levels of internal and external customer service;
• Design exceptional menus, purchase goods and continuously make necessary improvements;
• Identify customers needs and respond proactively to all of their concerns;

Manage The Various Department Heads:
• Coordinate planning of Department Heads and Supervisors with regard to time-tables/roaster, work schedules; solving of bottle necks and problems;
• Execution of performance reviews and training of staff.
• Be accountable for responsibilities of department heads in their absence.
• Implement the standard operating procedures optimally in the hotel and act as a flag ship establishment for the brand.
• Prepare Monthly (Or As Decided By Management) Financial Report.
• Ensure an adequate administration for outgoing and incoming invoices and for the payment of invoices.

Promoting and Marketing the Business;
The GM will manage the marketing activities of the hotel which includes but is not limited to the following:
• Help compile database of clients for the purpose of correspondence about hotel services;
• Maintain and update online presence of the company
• Contribute to the creation of publicity materials (online and print);
• Work with consultants to maintain and expand online marketing;
• Management of online and direct marketing activities;
• Completion of Customer Follow-up calls on a timely basis;
• Timely analysis of Food & Beverage Prices in relation to competition;
• Participation and input towards Marketing activities for the recreational and spa services;
• Preparation of Sales Promotions and continuity plan;
• Marketing to previous clients to inquire about possible future bookings;

Other Tasks As Assigned By Board of Directors Including:
• Handling complaints, in the last resort.
• Leading various internal and external meetings.
• Correct use of Company's corporate identity.
• Maintain contacts with public authorities
• To monitor daily hygiene and work practices in both service and production and ensure compliance with Lagos state and Federal requirements for the industry.

Skill set

Education:
• Graduate or advanced education related to hospitality, on middle and higher management level.

Work experience:
• At least 10 years experience within the hotel industry including Food and Beverage management (with at least 4 years in senior position).

Professional skills:
• Excellent communication skills
• Proficiency in Word, Excel, PowerPoint and other MS packages
• Experience with several hotel operations systems
• Skilful in budgeting, project planning and able to prioritize projects/tasks
• Up to date with food and beverages trends and best practices
• Excellent record of kitchen management.

Personal skills:
• High and efficient managerial capabilities
• Organized and efficient individual
• Pro-active and result driven
• Team player
• Ability to adapt to vision and proven flexibility.
• Ability to spot and resolve problems efficiently
• Guest oriented and service minded
• Must be an expatriate

Work experience: minimum of 10 years



Method of Application


Interested and suitably qualified candidates should click here to apply online.

http://www.senceworld.com/
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stainlez
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PostSubject: Re: Current Vacancies via SENCE Nigeria   2015-01-14, 09:24

Jobman doing is job.. Thanks
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jobman
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PostSubject: Re: Current Vacancies via SENCE Nigeria   2015-01-14, 09:29

@stainlez wrote:
Jobman doing is job.. Thanks
I do it 4 all top forum accross
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